Privacy Policy

Dales Valves and Pumps

Operating as DVP Solutions

www.dvpsolutions.net

Effective Date: June 13, 2025

Last Updated: June 13, 2025

1. Introduction

Dales Valves and Pumps, a federally registered sole proprietorship operating under the trade name "DVP Solutions" (hereinafter referred to as "we," "us," or "our"), is committed to protecting the personal information of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.dvpsolutions.net (the "Website").

We operate nationally across Canada, with our principal place of business registered in British Columbia. This Privacy Policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Personal Information Protection Act (PIPA) of British Columbia.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Website.

2. Who We Are

Legal Name: Dales Valves and Pumps

Trade Name: DVP Solutions

Registration: Federally registered sole proprietorship (Canada)

Primary Province of Registration: British Columbia

Website: www.dvpsolutions.net

Email: [email protected]

Phone: 1-844-422-7867

3. Information We Collect

We may collect the following categories of personal information:

3.1 Information You Provide Directly

• Full name and job title

• Company or organization name

• Email address

• Phone number

• Mailing or business address

• Details about your equipment inquiry, project, or service requirements

• Any other information you voluntarily submit through our contact or inquiry forms

3.2 Information Collected Automatically

When you visit our Website, we and our third-party service providers may automatically collect:

• IP address and approximate geographic location

• Browser type and version

• Operating system and device type

• Pages visited, time spent on pages, and navigation paths

• Referring website or search terms used to find our Website

• Date and time of your visit

3.3 Cookies and Tracking Technologies

Our Website may use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience and gather analytics. These may include:

• Essential cookies required for the Website to function properly

• Analytics cookies that help us understand how visitors interact with our Website (e.g., Google Analytics)

• Marketing or preference cookies that remember your settings and interests

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain functionality of the Website.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries, quote requests, and communications

• To provide, operate, and improve our Website and services

• To communicate with you about our products, services, promotions, and industry updates (where you have provided consent)

• To analyze Website usage and optimize the user experience

• To comply with applicable laws, regulations, and legal obligations

• To detect, prevent, and address fraud, security breaches, or other harmful activity

• To fulfill any other purpose for which you provided the information

5. Legal Basis for Processing

Under PIPEDA, we collect, use, and disclose personal information only with your knowledge and consent, or as otherwise permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at the information provided in Section 13.

6. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

6.1 Service Providers

We may share your information with trusted third-party vendors who assist us in operating our Website, conducting our business, or servicing you, including:

• Website hosting and content delivery providers

• Customer relationship management (CRM) platforms

• Email marketing and communications tools

• Analytics and performance monitoring services

These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it.

6.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, government agency, or regulatory body).

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified via email or prominent notice on our Website of any such change in ownership.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In general:

• Inquiry and contact form submissions are retained for a minimum of 3 years

• Analytics data is retained in accordance with the retention policies of the applicable third-party analytics platform

• Financial and transaction records are retained for a minimum of 7 years as required by Canadian tax law

When personal information is no longer required, we will securely destroy, erase, or anonymize it.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission on our Website

• Access controls limiting personal data to authorized personnel only

• Regular review of data collection, storage, and processing practices

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Third-Party Websites and Links

Our Website may contain links to third-party websites, partner pages, or supplier portals. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our Website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can take steps to delete it.

11. Your Privacy Rights

As a Canadian resident, you have the following rights with respect to your personal information:

• The right to access the personal information we hold about you

• The right to request correction of inaccurate or incomplete information

• The right to withdraw consent for certain uses of your information

• The right to request deletion of your personal information, subject to legal obligations

• The right to file a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact our Privacy Officer using the information in Section 13. We will respond to all requests within 30 days.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our Website, with the "Last Updated" date revised accordingly. We encourage you to review this page periodically. Your continued use of the Website following any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Dales Valves and Pumps

Operating as: DVP Solutions

Email: [email protected]

Phone: 1-844-422-7867

Website: www.dvpsolutions.net